Alza.cz a.s. is registered at the office at Prague 7, Jankovcova 1522/53, postcode 170 00, company identification No. 27082440, incorporated in the Companies Register kept by the Municipal Court in Prague, Section B, Insert 8573, as a data administrator shall process your personal data.
We process personal data provided by you.
If you order goods or services from us, we need the information which is referred to as mandatory in the ordering process (in particular your first name and surname, and delivery address). If we did not have this information we would not be able to deliver the goods. For the purposes of sale of goods or services, we also need your e-mail address, to which we shall send the order confirmation which serves as a confirmation of entering into the purchase agreement, as well as a copy of Terms and Conditions and Complaints Policy.
You can also fill in optional information when ordering goods or services. Such information helps us perform the concluded purchase agreement more efficiently. For instance, if you fill in your telephone number, we can send you a notice of the goods delivery, etc. Providing optional information is voluntary.
After the goods are delivered, you may get an e-mail message with the request to evaluate the goods purchased.
If you contact us via the customer line or you send us a message, we shall also process your personal data stated in such communication.
In case you purchase an electronic book (or other electronic content such as journals) from our online shop, your first name and surname are displayed in the electronic book or journal. This is for the protection against illegal distribution and disclosure of the book you purchased.
By filling in the optional information in your user profile, you may also provide us with other personal data, such as frequently used delivery addresses.
As part of joint marketing campaigns organised together with our business partners, we are entitled to process your personal data and we may combine them for the purposes of campaigns or of due performance of the agreement, as the case may be.
In the event that your personal data is disclosed to a third party, we shall inform you in advance including informing you of the identity of such third party. If anyone discloses your personal data to us, you will have to be informed as well.
In the event you provide us personal data of third persons, you are obliged to inform the person concerned and procure his/her consent to this Personal Data Protection Policy.
It may happen that you purchase goods from us but you do not wish to collect them or make a complaint regarding such goods. You can define authorised persons in your user profile, who shall be entitled to collect or claim goods. Thereby, you provide us their personal data.
When you visit our website, we may collect certain information such the IP address, date and time of the visit to our website, information about your Internet browser, operation system or language settings. We may also process information about your conduct on our website, such as links opened or goods displayed. The details of your conduct on the web are anonymised for the maximum protection of your privacy, the therefore we are not able to match them with a particular person.
If you access our website from your mobile phone or a similar device or through one of our mobile applications, we can process information about your mobile device, too (mobile phone details, records of application failure etc.).
We automatically process cookies. This is done through Google Analytics, which anonymises your personal data. It means that the cookies are not possible to match with a certain person.
Therefore we cannot monitor (even if we wanted to) the conduct of a certain user on our website. You are ensured maximum anonymity while making purchases on alzashop.com.
Cookies are collected through a script from Google Inc., which is located in the source code of our website. Your cookies are transferred to Google Inc. for anonymisation. Then we work with the anonymised cookies, which by then have ceased to be personal data. The process of anonymisation, i.e. transfer for anonymisation, is processing of personal data, made by us on the legal grounds of legitimate interest.
It is a small text file created upon a visit to a website. It is used as a standard tool for the storage of information about visits to our website.
Thus we can distinguish (not identify) individual users and customise the content to individual preferences. Cookies are important and web browsing would be more difficult without them.
Cookies serve several purposes. We use the following cookies on the website of our online shop and in our mobile applications:
Technical cookies: We use technical cookies to make our online shop work properly (e.g. for you to create a user profile, log in, and buy goods and services). The online shop would not work without cookies.
Functional cookies: These help so that you do not have to log in and set your preferences repeatedly (e.g. setting the language in which our online shop will be displayed). Your password is always encrypted in such procedures. The use of these cookies is not necessary but they make your visit to our online shop more comfortable.
Analytical cookies: Analytical cookies help us improve our online shop, which ultimately benefits you. Analytical cookies on our website are collected by the Google Inc. script which subsequently anonymises the data. The data ceases to be personal data after anonymisation: anonymised cookies are not possible to match with a particular user or person. We only work with anonymised cookies. Therefore we are unable to find out the way in which a concrete user behaved on our website (sites visited, goods displayed etc.).
We also use the findings obtained from these cookies for advertising purposes; we may also display an ad that we consider relevant to you on other websites. If you want to have control over what analytical cookies we process, you can use this add-on program from Google (it can run only on a computer).
You can use one of the common browsers (e.g. Internet Explorer, Safari, Firefox, Chrome) with anonymous browsing switched on. This shall prevent storage of data concerning the sites visited. You can also block the storage of cookies in the browser. However, if you block the processing of technical and functional cookies, you will disable certain useful functions.
You can easily control the processing of analytical cookies by us if you use this add-on program from Google (it can run only on a computer). However, if you switch off analytical cookies you will make our improvement of the online shop difficult.
We automatically process camera recordings at our premises.
Our stores are monitored by camera systems with online transmission and recording. The stores are equipped with cameras for the sake of prevention and also of investigation of potential illegal activities. The camera systems are operated by us, Alza.cz a.s., company identification No. 27082440.
If you access our website from a phone, tablet or similar device, you access the version optimised for such devices. Your personal data is processed similarly to the computer access.
You can also download the Alza application (e.g. Alza.cz, Alza.sk etc.), which will make your shopping easier, or Alza Media, which is designed for your electronic content purchased in our online shop.
In case you allow the use of location information, we can use the location of your device to provide you better user comfort and relevant offers of goods and services (e.g. displaying the closest store). We may also use the data collected in this way to send you customised commercial communication. If you are not comfortable with this, you can easily unsubscribe from commercial communication. The personalised content may be similarly displayed on our website. Also in this case, you may ban the personalisation.
Your personal data is processed for the following reasons:
A large part of your personal data are needed by us in order to conclude the purchase agreement or another contract for goods and services you intend to purchase. After the agreement is concluded, we process your personal data in order to duly deliver the purchased goods, or to render the purchased services. We process in particular billing and delivery details on the above legal grounds.
We also use your personal data to provide you the relevant content, which may be of interest to you. On the grounds of legitimate interest, we process particular personal data, which is processed automatically, and cookies.
We may also send you e-mails and text messages on the same legal grounds. Processing of personal data related to monitoring via camera systems in our stores is based on the above legal grounds as well.
Due to the protection against illegal distribution and disclosure of the electronic book you purchased (or other electronic content), your first name, surname and address are displayed in the electronic book.
In case we process your personal data on these legal grounds, you are entitled to raise an objection to such processing (see Contact us > Other > Personal data > Raising objection) on our website.
For the purposes of e-mail marketing and telemarketing, we process your personal data upon your consent. If you do not grant your consent and you are our customer, we can send you commercial communication (or call you within telemarketing) even without your consent. In any case, you are entitled to ban such marketing communication simply by (a) adjusting you user profile settings or (b) using our contact form or calling us at our infoline at +44 (0)203 514 4411.
We ask for your consent also if we need to verify your ability to pay for the goods delivered to you without your paying the full purchase price in advance.
If you grant your consent to the personal data processing, you are entitled to withdraw it at any time through our contact form (see Contact us > Other > Personal data > Other).
Your personal data is transferred to third parties in the following cases:
When you pay by payment card from a mobile phone, you will be redirected to the secure payment gateway server. When you pay by payment card from a computer, iframe is used for interaction with the payment gateway server (the payment gateway site is displayed on our website and redirecting is not necessary). Thus, your card details are not sent to our company but directly to the payment gateway provider via secure transmission. The payment gateway transfers the data to the relevant bank for the payment to be effected, again via secure transmission.
Our gateway provider PAYPAL (EUROPE) S.A R.L. ET CIE S.C.A., 22 Boulevard Royal L-2449, Luxembourg (Lëtzebuerg).
If you have your payment card stored to speed up and simplify further purchases in our online shop, the payment card information is stored in the payment gateway, and the data is transmitted between you and the payment gateway. We only have basic information on the payment cards available, which serves us for potential communication with the bank (e.g. the first and last digits of the card). In case you wish to delete such data, you can easily do so from your user profile (Account Settings > Payment Cards > Remove).
We shall process your personal data for the entire duration of the contractual relationship between you and us.
In case your personal data processing is based on consent, your personal data shall be, in general, processed for 7 years or until such consent is withdrawn.
In case you subscribe to commercial communication, your personal data shall be processed for 7 years or until you express your disapproval of such communication. You can easily express your disapproval by adjusting your user profile settings, using our contact form or calling our infoline at +44 (0)203 514 4411.
Please note that the personal data necessary for the due rendering of services or for the fulfillment of all our duties, ensuing either from the contract between us or from generally binding legal regulations have to be processed regardless of whether you granted your consent for the period set out in the relevant legal regulations and in compliance therewith (e.g. tax documents must be processed for at least 10 years).
The data obtained through the user account or in a similar way are processed for the period of using our services and then usually for 5 years after cancellation. Basic identification data and the information why the user account was canceled or information which is a part of operational advance deposits are usually stored for the relevant period.
The recordings of phone calls from and to the call center are archived for a short period, not exceeding 1 year, unless it is necessary for us to store them for a longer period due to a legitimate interest (e.g. suspicion of data misuse, fraud etc.).
The camera records are usually stored for 90 days. If illegal conduct occurs in the monitored area, we can call the police and give the records to the relevant authority (police, court etc.). In such case, the records are not deleted after 90 days; we keep them for the sake of evidence until the issue is finally decided.
Your personal data is safe with us. We have adopted adequate technical and organisational measures in order to prevent unauthorised access and misuse of your personal data.
At Alza we are concerned about the protection of your personal data. Therefore we regularly check and improve our security. All communication between your device and our web servers is encrypted. Logins are hashed and your data is only stored on servers in secure data centers with limited, carefully controlled and audited access.
We try to use such safety measures that provide sufficient security based on state-of-the-art technology. The safety measures adopted are regularly updated.
Our online shop is not intended for children under 16. A person under 16 is allowed to use our online shop only upon consent of his or her parent or guardian.
In relation to your personal data, you have in particular the right to withdraw your consent to the processing of your personal data at any time, the right to correct or supplement your personal data, the right to request restriction of processing, the right to raise an objection to or a complaint of the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to the deletion of certain personal data we process about you ("the right to be forgotten").
You control your personal data mainly through your user account (My Alza > Account Settings > My account). Here you can delete or change the basic information about yourself and change the settings concerning commercial communication (or unsubscribe), etc.
You can also contact us through the our contact form.
In case you believe that your personal data has been processed incorrectly, you can contact us through the contact form. It will be faster and better for you to correct the personal data by yourself in your user profile.
You can ask us to send you the overview of the personal data through this contact form.
You also have the right to access the following information concerning your personal data:
You may also claim the deletion of your personal data (this shall not apply to data in documents that are subject to the obligation of archiving under the law (e.g. invoices or credit notes). In case we need your personal data to determine, execute or defend our legal claims, your request may be rejected (e.g. if we have an overdue invoice in your name or if the complaint procedure is in progress).
Please note that the essential details of your payment card are not stored by our company; they are stored at the payment gateway. Therefore, we are not able to delete such data; you have to address the payment gateway which mediated the payment (see section Transfer of personal data to third parties > Payment Cards > More information).
You are entitled to the deletion of data in the following cases:
You may assert you right through the contact form.
Certain personal data is processed on the grounds of our legitimate interest (see section “Legal grounds for processing of personal data”). In the case that you have concrete reasons, you are entitled to raise an objection to the processing of this personal data. The objection can be raised through the contact form.
In case (a) you deny the accuracy of your personal data, (b) your personal data is processed unlawfully, (c) we do not need your personal data for processing purposes, but it is needed to determine, execute or defend your legal claims, or (d) you raised an objection under the preceding paragraph, you shall be entitled to us restricting the processing of your personal data.
In such cases, we may process your personal data only upon your consent (except for the storage or backup of the personal data concerned).
If you believe that your personal data has been processed unlawfully, you are entitled to lodge a complaint at the Office for Personal Data Protection. However, we will appreciate if you address us first and we can try to resolve your concerns. You can always easily contact us through our contact form (Personal data > Other) or through our infoline at the number +44 (0)203 514 4411.
This Personal Data Protection Policy including its parts is valid and effective from 25 May 2018 and it is available in electronic form at www.alzashop.com. If you use the mobile application, find us in the "Contact us" section.